Welcome to the Herbal India FAQ page. Here you will find answers to the most common questions about our products, shipping, and policies. If you need further assistance, please feel free to contact our support team.
1. Ordering & Shipping
Q: How long will it take to receive my order? A: We process most orders within 1–2 business days. The estimated transit time is 2–4 business days. In total, you can expect your delivery within 3 to 6 business days, depending on your location.
Q: What are your shipping charges? A: We offer Free Shipping on all orders above ₹1,499. For orders below ₹1,499, a flat shipping rate of ₹110 applies.
Q: How can I track my order? A: Once your order is dispatched, you will receive a shipping confirmation email and SMS containing your tracking number and a link to track your package.
2. Payments
Q: Do you offer Cash on Delivery (COD)? A: No, we currently do not offer Cash on Delivery. To ensure secure and fast processing, all orders must be prepaid through our trusted payment gateway.
Q: What payment methods do you accept? A: We accept all major secure online payment methods via Razorpay, including Credit/Debit Cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm), and Net Banking.
3. Returns & Refunds
Q: What is your return policy? A: We offer a 7-day return window from the date of delivery. To be eligible for a return, the item must be unused, unopened, and in its original packaging. Please check our Return Policy page for full details.
Q: What should I do if I receive a damaged or incorrect product? A: If you receive a damaged or incorrect item, please contact us at info@myherbalindia.in within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or a full refund to your original payment method.
4. Product Authenticity & Business Information
Q: Are your products authentic? A: Yes, absolutely. We procure 100% genuine and authentic products seamlessly through independent associates.
Q: Are you the official Herbalife brand? A: No, Herbal India operates strictly as an independent e-commerce retailer. We do not represent or act as an official corporate proxy for the Herbalife brand.
Q: Can these products cure my medical condition or guarantee weight loss? A: No. The products sold on our website are dietary and nutritional supplements intended for general wellness and nutritional support. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult your physician before starting any new supplement regimen.
5. Contact Us
Q: How can I contact customer support? A: You can reach us via email at info@myherbalindia.in or call us at +91-7726971077. Our operating hours are 10:00 AM – 6:00 PM (Monday – Sunday), and we aim to respond within 24–48 hours.
